Refund policy
At Lieflik & Co, we take great care in creating and packaging our products. We want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 7 days of receiving your order, provided that:
- The item is unused and in its original condition.
- It is returned in its original packaging.
- Proof of purchase is provided.
Please note that the customer is responsible for return shipping costs unless the item was received damaged or incorrect.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalised or custom-made products.
- Gift boxes that have been opened or tampered with.
- Sale or clearance items (unless faulty).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Email us with:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will gladly replace the item or issue a refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed within 5–10 business days using your original payment method.
Please note that original shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.
Handmade Products
Many of our products are handmade, which means variations in colour, pattern, embellishments, or design may occur. These small differences make each item unique and are not considered defects.
Contact Us
If you have any questions about your order, returns, or refunds, we'd love to help.